Complaints and Suggestions

Filling out the appropriate forms can be sent: complaint, request, suggestion or praise the work of payment institution ALTA PAY GROUP DOO.

The complaint you submit must contain enough of your data as well as data related to the service you are submitting a complaint about, in order to undoubtedly determine your relationship with the payment institution ALTA PAY GROUP DOO as well as the reasons for filing a complaint.

Payment institution ALTA PAY GROUP DOO will provide a response to the submitted complaint to your e-mail within 15 days (this deadline can be extended for one month if the payment institution ALTA PAY GROUP DOO cannot answer you for objective reasons within the prescribed deadline, stating the reasons and the correct time for reply) from the receipt thereof.